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Ontario-AODA

Ontario-AODA

Accessibility Policy

In Ontario, Yamana Gold Inc. is committed to improving accessibility for individuals with disabilities and respects the dignity and independence of people with disabilities.

The goal of the Accessibility for Ontarians with Disabilities Act (“AODA”) is to create a more accessible Ontario by identifying, and to the extent possible, preventing and eliminating barriers experienced by persons with a disability. A standard for customer service has been established under the AODA to ensure goods and services are, where at all possible, equally accessible to every Ontarian. Yamana has also established an Integrated Accessibility Standards Policy which outlines accessibility standards for employment, information and communications.

Available Documents

  • Accessibility Standards for Customer Service Policy (PDF)
  • Integrated Accessibility Standards Policy (PDF)
  • Accessibility for Ontarians with Disabilities Multi-Year Accessibility Plan (PDF)
  • Visitor Feedback Form (PDF)

Feedback Process

Yamana Gold values your feedback and is committed to meeting the requirements of the Customer Service Policy in Ontario. Comments regarding how well customer expectations are being met are welcomed and appreciated.

Feedback Delivery Channels

Customers may provide feedback in the manner in which Yamana Gold provides our services to customers in Ontario with disabilities through the following channels:

  • By Mail: Yamana Gold AODA Feedback
    c/o Human Resources
    200 Bay Street, Suite 2200
    Toronto, Ontario
    M5J 2J3

  • By Phone: (416) 815-0220

  • By Email: Accessibility@Yamana.com

Yamana Gold is prepared to provide accessible formats and communication supports for persons with disabilities who wish to provide feedback to Yamana Gold, upon request. Please contact us using any of the contact methods listed above to request accessible formats and communication supports. We would like to hear your comments, questions and suggestions about the provision of our goods or services to people with disabilities.

Disclaimer

You are now leaving the Yamana Gold Inc. website to go to an independent third party website. Yamana has no control over information at third party sites hyperlinked to this one. These links are being provided for the convenience of the users of this website and Yamana does not endorse and is not responsible or liable for the content, nature or reliability of any linked website or any link contained in a linked website. Yamana takes no responsibility for monitoring, updating, supplementing or correcting any information on any linked website and makes no representation or warranties regarding such information.

NON-GAAP INFORMATION

Yamana discloses certain non-GAAP measures including Cash costs per ounce of gold, Cash costs per ounce of silver, Co-product cash costs per ounce of gold, Co-product cash costs per ounce of silver, Co-product cash costs per pound of copper, All-in sustaining costs per ounce of gold, All-in sustaining costs per ounce of silver, All-in sustaining co-product costs per ounce of gold, and All-in sustaining co-product costs per ounce of silver to supplement its Consolidated Financial Statements, which are presented in accordance with IFRS. The term IFRS and generally accepted accounting principles (“GAAP”) are used interchangeably. The Company believes that these measures, together with measures determined in accordance with IFRS, provide investors with an improved ability to evaluate the underlying performance of the Company. Non-GAAP measures do not have any standardized meaning prescribed under IFRS, and therefore they may not be comparable to similar measures employed by other companies. The data is intended to provide additional information and should not be considered in isolation or as a substitute for measures of performance prepared in accordance with IFRS.

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