Ontario-AODA
Accessibility Policy
In Ontario, Yamana Gold Inc. is committed to improving accessibility for individuals with disabilities and respects the dignity and independence of people with disabilities.
The goal of the Accessibility for Ontarians with Disabilities Act (“AODA”) is to create a more accessible Ontario by identifying, and to the extent possible, preventing and eliminating barriers experienced by persons with a disability. A standard for customer service has been established under the AODA to ensure goods and services are, where at all possible, equally accessible to every Ontarian. Yamana has also established an Integrated Accessibility Standards Policy which outlines accessibility standards for employment, information and communications.
Available Documents
- Accessibility Standards for Customer Service Policy (PDF)
- Integrated Accessibility Standards Policy (PDF)
- Accessibility for Ontarians with Disabilities Multi-Year Accessibility Plan (PDF)
- Visitor Feedback Form (PDF)
Feedback Process
Yamana Gold values your feedback and is committed to meeting the requirements of the Customer Service Policy in Ontario. Comments regarding how well customer expectations are being met are welcomed and appreciated.
Feedback Delivery Channels
Customers may provide feedback in the manner in which Yamana Gold provides our services to customers in Ontario with disabilities through the following channels:
- By Mail: Yamana Gold AODA Feedback
c/o Human Resources
200 Bay Street, Suite 2200
Toronto, Ontario
M5J 2J3
- By Phone: (416) 815-0220
- By Email:
Accessibility@Yamana.com
Yamana Gold is prepared to provide accessible formats and communication supports for persons with disabilities who wish to provide feedback to Yamana Gold, upon request. Please contact us using any of the contact methods listed above to request accessible formats and communication supports. We would like to hear your comments, questions and suggestions about the provision of our goods or services to people with disabilities.